Consumer Law

Learn how to protect yourself from fraud and scams and some options if you feel unfairly treated.

BC Financial Services Authority

600 - 750 West Pender Street, Vancouver BC (get directions to the BC Financial Services Authority)
Regulates credit unions, trust companies, insurance companies, pension plans, mortgage brokers and real estate professionals Primary focus is to safeguard the interests of depositors, policyholders, beneficiaries and pension plan members. 
Learn more about the BC Financial Services Authority.

Better Business Bureau

404 - 788 Beatty Street, Vancouver BC (get directions to the Better Business Bureau)
Provides business ratings. Also has consumer tips on their website.
Learn more about the Better Business Bureau.

Canada Mortgage and Housing Corporation

Provides good online information on renting, home buying, developing and renovating, managing and maintaining.
Learn more about the Canada Mortgage and Housing Corporation.

Canadian Anti-Fraud Centre

Investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud here. Lists alerts of different scams and advice. Provided by the Federal Government.
Learn more about the Canadian Anti-Fraud Centre.

Consumer Protection BC

Regulator for debt repayment and collection, bailiffs, cemetery and funeral services, home inspectors, payday lending, travel agencies, telemarketing, and motion pictures. Also has consumer tips.
Learn more about the Consumer Protection BC.

Invest Right at BC Securities Commission

Provides British Columbians with online tools and information to help them make wise investing decisions and protect themselves against unsuitable or potentially fraudulent investments. You can report suspicious investments through or by contacting the BCSC’s Inquiries Group.
Learn more about the Invest Right at BC Securities Commission.

The Little Black Book of Scams

Good information published by the Canadian government detailing different types of scams and how to avoid them.
Learn more about The Little Black Book of Scams.

Ombudsman for Banking Services and Investments

Resolves disputes between participating banking services and investment firms and their customers if they can't solve them on their own. Most banks have an Ombudsman who handles complaints against the bank. Contact your bank for further information. If you are not satisfied with the bank’s Ombudsman, there is an Ombudsman for Banking Services and Investments who may be able to assist you.
Learn more about the Ombudsman for Banking Services and Investments.

Looking for services not covered here?

Please ask at your local library. We are here to help.

You can also call 211 for a free, confidential, multilingual information and referral line to a full range of community, social, and government services. Available 24 hours a day, 7 days a week.

If you would like further information or if you spot a change that is needed you can contact us.

Surrey Libraries does not endorse or promote particular resources or programs, and inclusion here does not imply the Library’s endorsement.