Learn about pension programs, help with income assistance or disability applications, rent supports and more.

In person help is available at the two locations below for Service Canada programs.

Service Canada North Surrey
13889 104th Avenue Surrey, BC

Service Canada South Surrey
103-15295 Highway 10  Surrey

Apprenticeship Incentive Grant (Service Canada)
Tel: 1-866-742-3644 (7:00 a.m. to 8 p.m. Eastern Time)
The Apprenticeship Incentive Grant (AIG) is a taxable cash grant of $1,000 per year, up to a maximum of $2,000 per person. It is available to registered apprentices in a Red Seal trade once they have successfully finished their first or second year/level (or equivalent). There is also a Apprenticeship Completion Grant available once you have finished and an Apprenticeship Incentive Grant for Women of $3,000 per year. 

Askanadvocate.ca by SOURCES
Provides basic and clear information about income assistance, disability benefits (provincial and federal), tenancy, and other income supports. Has videos, FAQs, fact sheets, and links to other services and resources. 

BC Hydro Customer Crisis Fund and Bill Deferment  
Tel: 1-800-224-9376 
BC Hydro has a fund for customers experiencing hardships and flexible payment options. The Provincial government has also announced a 1% reduction in rates for all customers.

  • Crisis Fund - Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may be eligible for BC Hydro's Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills. 
  • Bill Deferment - BC Hydro can work with you to set up flexible payment arrangements or defer the bill to pay it later. 

The Benefits Finder
Online tool helps find what government benefits you are eligible for.

Canada Learning Bond & RESP
Tel: 1-855-737-7252    info@smartsaver.org
Start your child’s education savings with money from the government of Canada. The Canada Learning Bond is a grant of up to $2,000 deposited into the RESP of an eligible child.  Children born January 1, 2004 and after are eligible.  Some other eligibility requirements apply.

Canada Pension Plan (CPP) & Survivor Benefits(Service Canada)
Tel: 1-800-277-9914
The Canada Pension Plan (CPP) Retirement Pension provides a monthly taxable benefit to retired contributors.

Credit Counselling Society of BC
Suite 101 15399 102A Ave Surrey BC
Tel: 604-527-8999  
Non-profit service helping people from all walks of life manage their money and debt better. No walk-ins, call for appointment.

Debtors Anonymous
Tel: 604-878-3328      
A group meeting for people dealing with compulsive debt. Gather to share experiences, strengths and hopes and work to solve common problems and help others recover. Meeting online during COVID-19.

Disability Alliance of BC
Tel: 604-875-0188
Office currently closed due to COVID-19 but offering some programs remotely. Provides a range of services and programs for people with disabilities. Can help with apply for disability benefits and appeal if you are denied. Also offers a law clinic and a variety of workshops.

Emergency Income Assistance
Tel: 604-660-3194 (Self referral)
After hours Emergency Food & Shelter Line. Families are entitled to emergency food, shelter, and medical transportation.

Employment Insurance Regular Benefits
Tel: 1-800-206-7218 
Employment Insurance (EI) provides regular benefits to individuals who lose their jobs through no fault of their own (for example, due to a shortage of work, seasonal or mass lay-offs) and are available for and able to work, but can't find a job. Always apply for EI benefits as soon as you stop working. You can apply for benefits even if you have not yet received your Record of Employment (ROE). If you delay filing your claim for benefits for more than four weeks after your last day of work, you may lose benefits. 

Employment Insurance Sickness Benefits
Tel: 1-800-206-7218  
Employment Insurance (EI) sickness benefits can provide you with up to 15 weeks of financial assistance if you cannot work for medical reasons. You could receive 55% of your earnings up to a maximum of $573 a week. 

First Citizens Fund Student Bursary Program​
BC Association of Aboriginal Friendship Centres
551 Chatham St. Victoria BC V8T 1E1

Tel: 1-250-388-5522   education@bcaafc.com
Provides financial awards to Indigenous students enrolled in post-secondary education.  Bursaries between $700-$1,200 are awarded to students who meet all eligibility requirements and who demonstrate significant financial need.  The funds are distributed after the applicant successfully completes a semester of school; the funds can then be applied to the following semester’s tuition, fees, and other related educational costs. 
To be eligible you need to be:

  • Post-secondary students of Indigenous ancestry (status, non-status, Métis, Inuit) who are: 
  • permanent residents of British Columbia  
  • registered in a BC recognized post-secondary institution  
  • with a minimum GPA of 2.5 or a C+ grade equivalent  

Guaranteed Income supplement (Service Canada)
Tel: 1-800-277-9914     
The Guaranteed Income Supplement provides additional money, on top of the Old Age Security pension, to low-income seniors living in Canada. To be eligible for the GIS benefit, must be receiving the Old Age Security pension and meet the income requirements. Service also available through Service Canada Centre's.

Guide to Canadian Scholarships
Learn about scholarships available for university or college. This book is available at Surrey Libraries and covers a wide range of scholarship options.

Last Post Fund
Tel: 1-800-465-7113 
Helps pay funeral and burial expenses for qualifying service members with the Canadian Military. Also can provide grave markers.

Old Age Security Pension & Survivor Allowance (Service Canada)
Tel: 1-800-277-9914
The Old Age Security pension is a monthly payment available to most Canadians aged 65+. You must apply to receive benefits. The Survivor Allowance is federal income benefit for low-income seniors who are 60 to 64 and whose spouse is collecting OAS and GIS or whose spouse has died. Must also meet legal and residency requirements.

Post-Secondary Student Support Program
BC Association of Aboriginal Friendship Centres
551 Chatham St. Victoria BC V8T 1E1

Tel: 1-250-388-5522   education@bcaafc.com
Provides eligible First Nations students with funding to access education opportunities at the post-secondary level, including university and college entrance preparation programs.  
To be elibible you must:

  • First Nation students who are registered Status Indians 
  • and do not have band membership, and are thus ineligible to apply for funding through their band 
  • Must be a BC resident, who has resided in BC for a minimum of 12 consecutive months 

Registered Disability Savings Plan
Tel: 1-800-959-8281
A registered disability savings plan (RDSP) is a savings plan to help parents and others save for the long term financial security of a person who is eligible for the disability tax credit (DTC).

Rental Assistance Program
Tel: 604-433-2218  
Provides eligible low-income, working families help with their rent. To qualify, families must have a gross household income of $40,000 or less, at least one dependent child, and employed at some point over the last year.

SAFER (Shelter Aid for Elderly Renters)
Tel: 604-433-2218   
Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes. BC Housing provides SAFER reimbursements to more than 25,000 households. 

SOURCES Newton Resource Centre
#102-13771 72A Ave Surrey BC V3W 9C6
Tel: 604-596-2311     www.askanadvocate.ca
Wide range of supports, information and advocacy for income assistance, disability, housing and federal income assistance programs.  Also can help if you are being evicted (must have received notice) or with more immediate housing crisis. Offers community voicemail, pro bono access & free income tax service. Housing resources also available including lists of low cost rentals, phone for housing search as well as computers. Can help with loans to help with rent from the SOURCES Rent bank. Also offer more specific advocacy programs outlined below, plus others:
Disability Advocacy Program
This program provides information, referral, and advocacy with applying for, or appealing disability benefits through the Ministry of Social Development. Some help for medical and dental benefits, allowances, and other disability related benefits.
Mental Health Consumer Advocacy Program
Wide range of supports, information and advocacy. Help in dealing with income assistance, housing and federal programs like CPP.
Homeless Prevention Program
This program provides information, support, and advocacy for homeless individuals. Help available at the Newton Resource Centre and partner sites: The Front Room, Surrey Women’s Centre, Salvation Army Gateway of Hope, and Elizabeth Fry Society.
Poverty Law Program
Provides reliable poverty law services in English & Punjabi. Helps with fair access to income support programs and services through information, support and one-on-one advocacy. Help with income assistance and disability issues, tenant rights and mediation with landlords, EI and CPP issues and federal income related programs.

Looking for services not covered here?

Please ask at your local library. We are here to help.

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Surrey Libraries does not endorse or promote particular resources or programs, and inclusion here does not imply the Library’s endorsement.