Learn how to protect yourself from fraud and scams and some options if you feel unfairly treated.

Better Business Bureau
Suite 404 - 788 Beatty Street, Vancouver, B.C. V6B 2M1
Tel: 604-682-2711 
Good source for checking a businesses’ reputation. Also has consumer tips on their website.

Canada Mortgage and Housing Corporation
Provides good online information on renting, home buying, developing and renovating, managing and maintaining. Also offers information on housing accessibility.

Canadian Anti-Fraud Centre
Tel: 1-888-495-8501
Investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud here. Lists alerts of different scams and advice. Provided by the Federal Government.

Consumer Protection BC
Tel: 1-888-564-9963 
Regulator of a variety of sectors and specific types of consumer transactions in BC. The purpose is to license and inspect regulated businesses, respond to consumer inquiries, investigate alleged violations of consumer protection laws and educate consumers and businesses about their rights and responsibilities.

BC Financial Services Authority
2800 - 555 West Hastings St. Vancouver BC, V6B 4N6
Tel: 604-660-3555   BCFSA@bcfsa.ca
Responsible for safeguarding confidence and stability in British Columbia's financial sector by protecting consumers from undue loss and unfair market conduct. BCFSA’s four pillars of responsibility are pension plans, mortgage brokers, financial institutions (including credit unions, insurance and trust companies) and the Credit Union Deposit Insurance Corporation. Primary focus is to safeguard the interests of depositors, policyholders, beneficiaries and pension plan members. 

Invest Right @ BC Securities Commission
Tel: 1-800-373-6393
Provides British Columbians with online tools and information to help them make wise investing decisions and protect themselves against unsuitable or potentially fraudulent investments. You can report suspicious investments through InvestRight.org or by contacting the BCSC’s Inquiries Group.

The Little Black Book of Scams
Good information published by the Canadian government detailing different types of scams and how to avoid them.

Ombudsman for Banking Services and Investments
Tel: 1-888-451-4519
Banks are regulated by the federal government. Most banks have an Ombudsman who handles complaints against the bank. We recommend that you contact your bank for further information. If you are not satisfied with the bank’s Ombudsman, there is an Ombudsman for Banking Services and Investments who may be able to assist you.

Looking for services not covered here?

Please ask at your local library. We are here to help.

You can also call 211 for a free, confidential, multilingual information and referral line to a full range of community, social, and government services. Available 24 hours a day, 7 days a week.

If you would like further information or if you spot a change that is needed you can contact us.

Surrey Libraries does not endorse or promote particular resources or programs, and inclusion here does not imply the Library’s endorsement.