Learn how to protect yourself from fraud and scams and some options if you feel unfairly treated.

Better Business Bureau
Suite 404 - 788 Beatty Street, Vancouver, B.C. V6B 2M1
Tel: 604-682-2711 
Good source for checking a businesses’ reputation. Also has consumer tips on their website.

Canada Mortgage and Housing Corporation
Provides good online information on renting, home buying, developing and renovating, managing and maintaining. Also offers information on housing accessibility.

Canadian Anti-Fraud Centre
Tel: 1-888-495-8501
Investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud here. Lists alerts of different scams and advice. Provided by the Federal Government.

Consumer Protection BC
Tel: 1-888-564-9963 
Watchdog for consumer complaints including unfair debt collection practices. Wide range of consumer information on website. Responsible for regulating a number of industries including payday loans, debt collection and home inspections among others.

Financial Institutions Commission
2800 - 555 West Hastings St. Vancouver BC, V6B 4N6
Tel: 604-660-3555
Regulates include credit unions and trust companies, insurance companies, pension plans, mortgage brokers and the Credit Union Deposit Corporation. Has a complaint process for businesses in these sectors if you feel like your complaint hasn't been address directly by the business.

Invest Right @ BC Securities Commission
Tel: 1-800-373-6393
The BC Securities Commission regulates capital markets in British Columbia. Invest Right is a investor education site produced by them that also has a link to their complaints process. You can submit tips for any concern you have with investment or market misconduct or also submit a complaint.

The Little Black Book of Scams
Good information published by the Canadian government detailing different types of scams and how to avoid them.

Ombudsman for Banking Services and Investments
Tel: 1-888-451-4519
Banks are regulated by the federal government. Most banks have an Ombudsman who handles complaints against the bank. We recommend that you contact your bank for further information. If you are not satisfied with the bank’s Ombudsman, there is an Ombudsman for Banking Services and Investments who may be able to assist you.

Looking for services not covered here?

Please ask at your local library. We are here to help.

You can also call 211 for a free, confidential, multilingual information and referral line to a full range of community, social, and government services. Available 24 hours a day, 7 days a week.

If you would like further information or if you spot a change that is needed you can contact us.

Surrey Libraries does not endorse or promote particular resources or programs, and inclusion here does not imply the Library’s endorsement.