Learn about programs available to support Canadians with the financial strain arising from COVID-19.

BC Hydro Customer Crisis Fund and Bill Deferment  
Tel: 1-800-224-9376 
BC Hydro has a pair of funds for customers and small businesses experiencing hardships and flexible payment options. The Provincial government has also announced a 1% reduction in rates for all customers.
COVID-19 Relief Fund
If you or your spouse/partner have lost employment or have become unable to work due to COVID-19, you may be eligible for three months of bill credit based on your average consumption. If you own a small business that needed to close due to COVID-19, you may be eligible to have your business' electricity use charges waived for up to three months. Application forms coming soon, check BC Hydro's website.
Crisis Fund
Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may be eligible for BC Hydro's Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills. 
Bill Deferment
BC Hydro can work with you to set up flexible payment arrangements or defer the bill to pay it later. 

Canada Child Benefit Increase
Tel: 1-800-387-1193
Boost maximum annual Canada Child Benefit payments by $300 per child for 2019-20. The increase will be about $550 on average for eligible families. Families will receive an extra $300 per child in their May payment. If you're enrolled the benefit will be paid out automatically.

Climate Action Tax Credit (Provincial Program)
Tel: 1-800-387-1193
A one-time enhancement to the climate action tax credit will be paid in July 2020 for moderate to low-income families: 

  • An adult will receive up to $218.00 (increased from $174.00) 
  • A child will receive $64.00 (increased from $51.00) 

GST Credit Top-Up 
Tel: 1-800-387-1193 
Provide a special GST Credit top-up payment by early May 2020 for individuals and families with low and modest incomes. This will double maximum GSTC payment amounts for 2019-20, for an average increase of close to $400 for single individuals and close to $600 for couples. No application necessary; if eligible, you will receive it automatically.

Government of Canada: Managing Financial Health in Challenging Times
Advice from the federal government on how to manage your finance during difficult situations.

Student Loan Moratorium
Tel: 1-866-864-5825  
Implement an interest-free 6-month moratorium on Canada Student Loan payments in early April for all individuals who are in the process of repaying these loans.