Learn what businesses are offering in response to COVID-19.

BC Hydro Customer Crisis Fund and Bill Deferment  
Tel: 1-800-224-9376 
BC Hydro has a pair of funds for customers and small businesses experiencing hardships and flexible payment options. The Provincial government has also announced a 1% reduction in rates for all customers.
COVID-19 Relief Fund
If you or your spouse/partner have lost employment or have become unable to work due to COVID-19, you may be eligible for three months of bill credit based on your average consumption. If you own a small business that needed to close due to COVID-19, you may be eligible to have your business' electricity use charges waived for up to three months. Application forms coming soon, check BC Hydro's website.
Crisis Fund
Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may be eligible for BC Hydro's Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills. 
Bill Deferment
BC Hydro can work with you to set up flexible payment arrangements or defer the bill to pay it later. 

City of Surrey: 90-day Extension for Annual Flat Water and Sewer Payment
The City of Surrey's Annual Flat Water and Sewer payment will be extended by 90 days. The grace period has been endorsed by City Council and the payment is now due July 2, 2020.

ICBC Autoplan Payment plan 
Tel: 1-800-665-6442 
Customers on a monthly Autoplan payment plan, who are facing financial challenges due to COVID-19, can defer their payment for up to 90 days with no penalty. ICBC has an online resource tool to apply for deferrals, or if needed call the customer support team to discuss payment options. 

Mortgage Deferments
The government has provided lenders with increased flexibility to defer mortgage payments immediately on homeowner government-insured mortgage loans for borrowers experiencing financial difficulties related to the outbreak. Insurers will permit lenders to allow payment deferral beginning immediately. Most major banks are offering options, contact yours to get more details.

Rogers
Rogers will ensure accounts will not be suspended or disconnected for customers experiencing financial difficulties and are offering flexible payment options. They are also waiving long-distance and roaming fees until April 30.

Shaw 
Shaw has opened their Shaw Go Wifi to everyone. It is typically found in public spaces like malls or stores. They have removed data caps on their Internet plans and have included more channels in their cable packages.

Telus
Telus has offered the following:

  • Waiving home internet overage charges for customers without unlimited data plans until April 301 
  • Waiving all Easy Roam®, Travel Passes and pay-per-use roaming charges2 for postpaid and small business customers until April 30 
  • Offering flexible payment options for consumer and small business customers who have been financially affected by the crisis 
  • Offering FREE channel previews on Optik TV –  View channel previews 
  • Offering FREE educational activities encouraging families to 'Learn Do Share' with our friends at Microsoft 

Vancity Savings Credit Union 
For Vancity members facing financial difficulty as a result of coronavirus (COVID-19), Vancity will defer mortgage payments for up to six months. Also offering a Loan Payment Deferral Program providing options for members affected.  

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