Surrey Libraries’ Evolving Response to COVID-19

Back to news
Tuesday, June 16, 2020

Thank you to our community for your continued patience, understanding and support as we navigate through the changes brought by the COVID-19 pandemic.

Since the closure of our library branches on March 16, we’ve been working hard to ensure our community still has access to Surrey Libraries’ unique offering of services. We quickly launched online library card registration and have had over a thousand people sign up for a new card. We moved many of our programs online and staff recorded their storytimes so families could continue supporting their children’s literacy development with their favourite librarian.  

We also tripled the number of eBooks and eAudiobooks we order each month, dramatically increased the size of our eSuperloan collection, and launched weekly titles available without holds so people have quicker access to new reading material and popular titles.

Our community has been eager to have library services reopen and I can assure you that we’re just as eager to resume services. The health and safety of our staff and patrons is our top priority as we implement our reopening plans which is why Surrey Libraries is taking a phased and cautious approach to gradually restoring services.

Our reopening plan includes added safety protocols to ensure the health and safety of our staff and public. Physical distancing, quarantining materials, proper hand hygiene, frequent surface sanitization, and installing plexiglass barriers at service counters are just some of the safety measures we’ll be implementing.

We’re excited to announce that we’re gearing up to offer contactless Takeout service starting June 26. Patrons will be able to schedule a time to pick up library materials (books, DVDs, Summer Reading Club materials, etc.) and existing holds from library branches in each of Surrey’s 6 town centres: City Centre, Newton, Guildford, South Surrey (Semiahmoo Branch), Cloverdale, and Fleetwood.

We remain committed to providing as much service as possible. However, the evolving situation with the pandemic prevents us from guaranteeing dates for any of the reopening levels and the library may have to revert to lower levels if there are COVID-19 outbreaks or clusters.

As the Library continues to expand services and work to reopen locations, we encourage you to visit this page for important updates on service and health and safety guidelines.

< previous post next post >