Learn how to protect yourself from fraud and scams and some options if you feel unfairly treated.

Better Business Bureau
Suite 404 - 788 Beatty Street, Vancouver, B.C. V6B 2M1
Tel: 604-682-2711 
Good source for checking a businesses’ reputation. Also has consumer tips on their website.

Canada Mortgage and Housing Corporation
Provides good online information on renting, home buying, developing and renovating, managing and maintaining. Also offers information on housing accessibility.

Canadian Anti-Fraud Centre
Tel: 1-888-495-8501
Investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud here. Lists alerts of different scams and advice. Provided by the Federal Government.

Consumer Protection BC
Tel: 1-888-564-9963 
Watchdog for consumer complaints including unfair debt collection practices. Wide range of consumer information on website. Responsible for regulating a number of industries including payday loans, debt collection and home inspections among others.

The Little Black Book of Scams
Good information published by the Canadian government detailing different types of scams and how to avoid them.

Looking for services not covered here?

Please ask at your local library. We are here to help.

You can also call 211 for a free, confidential, multilingual information and referral line to a full range of community, social, and government services. Available 24 hours a day, 7 days a week.

If you would like further information or if you spot a change that is needed you can contact us.