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What is My PIN?

What is my library PIN?

Your PIN (Personal Identification Number) is the four digit number you receive when you get your library card. It is your password for your library account. For account security, we strongly recommend that you change the PIN that you get with your card to a 4-digit number of your choice.

You can change your PIN by logging into your account online or in person at a library branch (you will need your library card).

To protect the security of your account, your PIN cannot be changed by telephone.

Remember your PIN! You need it to access your account, place holds and renew items.

How do I change or reset my PIN?

To change your PIN online follow these steps:

  • Login to your library account with your Surrey Libraries card number or BiblioCommons username and PIN
  • Click on Personal Information under My Settings
  • Enter your current PIN, then enter your new PIN twice to confirm it then click Save

BiblioCommons also has step-by-step instructions for resetting your PIN via your email. You must have an email address associated with your Surrey BiblioCommons account in order to reset your PIN.

Unable to reset your PIN? Contact your branch by email or bring your library card to your nearest branch. 

We check email daily Monday to Friday and responses are provided during our hours of operation.

On Saturdays and Sundays, or if you need an immediate response, please contact us by phone.
City Centre Library
Cloverdale Library
Fleetwood Library
Guildford Library
Newton Library
Ocean Park Library
Port Kells Library
Semiahmoo Library
Strawberry Hill Library